The best pivotal ideas intersect between brand, shopper and context to create a disruptive experience.

Sometimes, sending a text or writing on someone’s ‘wall’ is just not enough. So we invented a whole new way for people to send personal messages – while reminding them that chocolate makes a great gift.

With Cadbury, we created the ‘Say it with Chocolate’ campaign, dramatized by a chocolate printing machine to engrave bespoke, truly genuine messages onto chocolate bars on demand.

Impulse purchase spiked during promotion hours and many shoppers made bulk buys. Some were even willing to queue an hour for their chocolate – proving once and for all that a sweet, heartfelt message takes time to get right.

We are the craftsman of experience. We define ROI as Return on Involvement. Where some build only communication, we forge a connection between brands and people in an immersive, participatory way that inspires people to buy well."

Debbie Kaplan, EVP Experiential Marketing , New York, @dkaplynn

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